REFUND AND CANCELLATION POLICY

Skilltek for Training and Technology LLC

Effective Date: January 1st, 2026 | Last Updated: April 10th, 2026

This Refund and Cancellation Policy governs all purchases made through the Skilltek for Training and Technology LLC platform (the "Platform"), including Subscriptions, individual Course purchases, Digital Products, Physical Products, and Live Sessions. By making a purchase on the Platform, you agree to the terms of this Policy.

1. DEFINITIONS

All capitalised terms used in this Policy and not otherwise defined herein shall have the meanings assigned to them in the Platform's Terms of Service.

2. SUBSCRIPTION CANCELLATION

2.1 You may cancel your Subscription at any time through your Account settings or by contacting us at support [at] abouzekry [dot] me.

2.2 Cancellation takes effect at the end of the current billing period. You will continue to have access to Subscription Services until that date.

2.3 No partial or pro-rated refunds will be issued for unused portions of a billing period.

2.4 If you cancel during a free trial period, no charges will be incurred provided the cancellation is completed before the trial period expires.

3. COURSE REFUNDS

3.1 For individual Course purchases, we offer a thirty (30) day money-back guarantee from the date of purchase, subject to the following conditions:

(a) You have not completed more than twenty-five percent (25%) of the Course content; and
(b) You have not received or downloaded a certificate of completion for the Course.

3.2 Refund requests must be submitted in writing to support [at] abouzekry [dot] me within the thirty (30) day period.

3.3 Approved refunds will be processed to the original payment method within fourteen (14) business days.

3.4 Courses obtained through promotional offers, bundles, or discounted pricing may be subject to modified refund terms, which will be communicated at the time of purchase.

4. DIGITAL PRODUCT REFUNDS

4.1 Due to the nature of digital goods, Digital Products are generally non-refundable once downloaded or accessed.

4.2 Exceptions may be granted at our sole discretion in the following cases:

(a) Technical defects that render the Digital Product unusable and that we are unable to resolve;
(b) Duplicate charges resulting from a processing error; or
(c) Delivery of a Digital Product materially different from its description on the Platform.

4.3 All exception requests must be submitted in writing to support [at] abouzekry [dot] me within fourteen (14) days of purchase.

5. PHYSICAL PRODUCT RETURNS AND REFUNDS

5.1 Physical Products may be returned within thirty (30) days of delivery, provided the item is in its original, unused condition with all packaging and materials intact.

5.2 To initiate a return, contact us at support [at] abouzekry [dot] me with your order details and reason for return. We will provide return instructions upon approval.

5.3 The User is responsible for return shipping costs, unless the return is due to:

(a) A manufacturing defect or damage received upon delivery;
(b) Delivery of an incorrect item; or
(c) An error on our part.

5.4 Refunds for Physical Products will be processed to the original payment method within fourteen (14) business days of our receipt and inspection of the returned item.

5.5 Items returned in damaged, used, or incomplete condition may be subject to a partial refund or rejection of the return at our discretion.

6. LIVE SESSION REFUNDS

6.1 Fees paid for Live Sessions are non-refundable once the session has commenced.

6.2 If a Live Session is cancelled by the Company, you will receive, at your option:

(a) A full refund to the original payment method; or
(b) Credit toward a future session of equal or lesser value.

6.3 If you are unable to attend a scheduled Live Session for which you have registered, we may, at our sole discretion:

(a) Provide access to a recording of the session (if available); or
(b) Reschedule your attendance to a future equivalent session.

6.4 No-shows without prior notice are not eligible for refunds, credits, or rescheduling.

7. REFUND PROCESSING

7.1 All approved refunds will be processed to the original payment method used at the time of purchase.

7.2 Processing times may vary depending on your bank or payment provider, but will not exceed fourteen (14) business days from the date of approval.

7.3 Refunds are issued in EGP (Egyptian Pounds). If the original payment was made in a different currency, the refunded amount may differ from the amount originally charged due to currency exchange rate fluctuations. We are not responsible for any such differences.

8. CHARGEBACKS

8.1 You agree to contact us at support [at] abouzekry [dot] me to resolve any payment dispute before initiating a chargeback or dispute with your bank or payment provider.

8.2 Initiating an unjustified chargeback constitutes a material breach of the Platform's Terms of Service and may result in:

(a) Immediate suspension or termination of your Account;
(b) Pursuit of collection action for the disputed amount; and
(c) Liability for all associated fees, costs, and expenses incurred by the Company.

9. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated by posting the updated Policy on the Platform with a revised "Last Updated" date. Your continued use of the Platform after any modification constitutes acceptance of the revised Policy.

10. CONTACT US

For all refund requests, cancellations, or questions regarding this Policy, please contact us at:


Company Name	Skilltek for Training and Technology LLC
Address	Comm. Bld. I3 Service Area in Legenda Village, Shiekh Zayed City, Giza, Egypt
Email	support [at] abouzekry [dot] me
Phone	01225596015